Due to the high volume of orders during this sale - it may take a little longer for us to send out your parcel. You will receive an email notification with tracking details once it has been dispatched.
HELP WITH MY ORDER
I want to make changes to my order
We aim to get your orders out as quickly as possible, so once your order has been placed, our customer support team is unable to make any changes to your order
Even if you contact us immediately, our fulfilment team are continuously processing orders so it is not guaranteed that a member of our customer care team can reach your inquiry before the order is shipped
This includes
- Cancelling your order
- Changing item/s or size
- Shipping and Billing address
- Adding items to an order
- Shipping method
- Payment method
To change your delivery address:
Orders within Australia can be redirected via the Australia Post tracking page - https://auspost.com.au/track
For orders shipped with DHL Express, please contact DHL directly and they may have the ability to redirect your parcel depending on the circumstances
If you have provided an incorrect address at checkout, we are not liable to refund or replace the order
Issues with my order
If you believe that you have received an incorrect item, did not get your full order or if your item is faulty/damaged please fill out the below form.
PARCEL DELIVERY ISSUE
If you haven’t received your item as expected and you’re concerned it's missing or has been stolen, please check:
- with other members of the household
- in other locations around the front of your property
- if you’ve received a card, SMS or email notifying you that it’s been delivered to your local Post Office
SALE INFORMATIOn
What is a sale item?
Items that are automatically discounted on our website.
Items that are not full priced.
Can I used discount code on sale items?
Discount codes cannot be applied to items that are automatically discounted
Can I return sale items for an exchange, refund or store credit?
All sale items are subject to your returns policy. This means sale items can only be exchanged for another item of similar value or a store credit issued (unless it falls under the Australian Consumer Law (Vic).
I just made a purchase and now the item I purchased is on sale - can you price match?
Unfortunately we are unable to amend any orders already confirmed and this includes price matching items that were purchased for full priced but are not on sale.
Can't find the answer you were looking for? Drop us a message
Please allow up to 2-3 Business Days for our team to get back to you (excluding weekends & Public Holidays VIC)
Thank you for your patience during this time
Please note that orders cannot be amended
Click here to get in touch with someone from our team