We aim to get your orders out as quickly as possible, so once your order has been placed, our customer support team is unable to make any changes to your order
Even if you contact us immediately, our fulfilment team are continuously processing orders so it is not guaranteed that a member of our customer care team can reach your inquiry before the order is shipped
This includes
- Cancelling your order
- Changing item/s or size
- Shipping and Billing address
- Adding items to an order
- Shipping method
- Payment method
To change your delivery address:
Orders within Australia can be redirected via the Australia Post tracking page - https://auspost.com.au/track
For orders shipped with DHL Express, please contact DHL directly and they may have the ability to redirect your parcel depending on the circumstances
If you have provided an incorrect address at checkout, we are not liable to refund or replace the order
