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FREE SHIPPING ON ALL ORDERS
Free express shipping on orders $100 NZD or more
Buy now pay later with AfterPay
Free express shipping on orders $80 or more
Hassle free returns
Buy now pay later with AfterPay
FREE SHIPPING ON ALL ORDERS
Free express shipping on orders $100 or more
Buy now pay later with AfterPay

RETURNS

COVID 19 UPDATE: For Victorian customers only - the returns period for a refund has been extended to 30 days and exchanges 60 days from date of delivery due to the COVID-19 lockdown.

EXCHANGES

All items can b e returned for an exchange within 30 days from delivery date if they are unworn, unwashed.

If your requested exchange is out of stock, a store credit will be automatically issued unless you specify something different in your returns form

CHANGE OF MIND/WRONG SIZE  

Items purchased can be returned within 14 days from the date of delivery for a full refund (excluding sale items).

Items returned beyond 14 days from the date of delivery period can be exchanged or a store credit issued within 30 days from the date of delivery.

Please inspect your products as soon as they arrive.

Returns will only be accepted if the items are unworn, unwashed and with original packaging.

SALE ITEMS

Sale items include any items automatically discounted at checkout

All sale items can only be exchange or returned for a store credit

ECHT will adhere to the consumer guarantees under the Australian Consumer Law.

HOW TO LODGE A RETURN

You are currently responsible for the cost of returning items to us

1. Download a returns form

If you cannot print the form - write a handwritten note with all the information required in the form.

2. Fill in the form including your order #

It should be 6 digits and is not your Afterpay number. You can find your order number through your order confirmation email.

3. Ship the item back to us (you are responsible for paying for the shipping to return the item back to us) and you can use any carrier

Don't forget to include your returns forms so our team can process it correctly

ECHT
PO BOX 2118
SPOTSWOOD VIC 3015
AUSTRALIA

5. Keep your tracking number and receipt

6. Please allow 2-3 days from the date the parcel is received by us to process. We will email you to notify you of the outcome of your return

7. If you do not provide a returns form we are unable to process it and not liable for your return not being processed correctly.

 

FAULTY ITEM  

Please contact us immediately via the form below and include photos of the faulty or incorrect item

Our customer service support team will contact you via email and we will try and resolve your query as best we can.

DO NOT RETURN any incorrect or damaged items before getting in touch with us.

CAN'T FIND THE ANSWER YOU WERE LOOKING FOR? DROP US A MESSAGE

Please allow up to 2-3 Business Days for our team to get back to you (excluding weekends & Public Holidays VIC)

Thank you for your patience during this time

Please note that orders cannot be amended

Drop us a message here

 

STILL HAVE QUESTIONS?