FREE SHIPPING ON ALL ORDERS
Hassle-free returns
Buy now pay later with AfterPay
FREE SHIPPING ON ORDERS $70 OR MORE
BUY NOW PAY LATER WITH SEZZLE
Buy now pay later with AfterPay
FREE SHIPPING ON ALL ORDERS
BUY NOW PAY LATER WITH SEZZLE
Buy now pay later with AfterPay
FREE SHIPPING ON ALL ORDERS
Free express shipping on orders $100 NZD or more
Buy now pay later with AfterPay
Free express shipping on orders $80 or more
Hassle free returns
Buy now pay later with AfterPay
FREE SHIPPING ON ALL ORDERS
Free express shipping on orders $100 or more
Buy now pay later with AfterPay

RETURNS AND EXCHANGES

how do i return

Items purchased from ECHT can be returned for a full refund within 14 days of delivery, or alternatively you can exchange or receive Credit on your product within 30 days.

Please inspect your product/s as soon as it arrives. Returns can only be accepted if items are unworn and unwashed, with original packaging.

If your returned item is not in good condition - your return request will not be actioned.

 

To begin a return, please click here

Have you received my return yet?

If you have sent your return with a tracked service, please check your tracking number before getting in touch with us.

Once we have received your return, please allow 2-3 working days for us to process your return request.

DOMESTIC RETURNS

Depending on the courier service used to return your item(s), it can take up to 7 working days (excluding weekends & public holidays) to be delivered to us and processed by our returns team.

We'll notify you by email once the return has been processed for either an exchange or a refund.

INTERNATIONAL RETURNS

Depending on the courier service used to return your item(s), it can take up to 7 - 21 working days (excluding weekends & public holidays) to be delivered to us and processed by our returns team.

We'll notify you by email once the return has been processed for either an exchange or a refund.

Can't find the answer you were looking for? Drop us a message

Please allow up to 2-3 Business Days for our team to get back to you (excluding weekends & Public Holidays VIC)

Thank you for your patience during this time

Please note that orders cannot be amended

Click here to get in touch with someone from our team

STILL HAVE QUESTIONS?