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FREE SHIPPING ON ALL ORDERS OVER $120 CAD
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Buy now pay later with AfterPay
FREE SHIPPING ON ALL ORDERS
Free express shipping on orders $100 NZD or more
Buy now pay later with AfterPay
Free express shipping on orders $80 pounds or more
Hassle free returns
Buy now pay later with AfterPay
FREE SHIPPING ON ALL ORDERS
Free express shipping on orders $100 or more
Buy now pay later with AfterPay

RETURNS AND EXCHANGES

how do i return 

Items purchased from ECHT can be returned for a full refund within 14 days of delivery, or alternatively you can exchange or receive Credit on your product within 30 days.

Please inspect your product/s as soon as it arrives and please keep all packaging and picking slip. Returns can only be accepted if items are unworn and unwashed, with original packaging.

If your returned item is not in good condition - your return request will not be actioned.

 

To begin a return, please click here

how do i return (usa customers only)

  Good news! We now offer returns from the USA for a flat fee of $15USD per order!

Items purchased can be returned within 14 days from the date of delivery for a full refund (excluding sale items).

Items returned beyond 14 days from the date of delivery period - a store credit can be issued within 30 days from the date of delivery.

Please inspect your products as soon as they arrive and keep all the packaging and picking slip.

Returns will only be accepted if the items are unworn, unwashed and with original packaging.

If you have a faulty item - do not proceed with this step, instead fill out the Faulty Form 

How it works

1. Start by completing our returns Returns Form

    To ensure that your return is processed correctly, please make sure to print out the return form and place it inside the parcel with your items.
 
      If you cannot print the form, please include a handwritten note with the required information just like our returns form and pop it inside!
 

2. Log into our RETURNS PORTAL (USA)  

    One return label per order only.

    Please disregard information and instructions shown on portal page. Please continue to follow the steps on this page.

3. Download and print the returns label and attach it to the items you are returning.

4. Drop off your return package in any of the following USA mail locations:

    To find your nearest location go to https://tools.usps.com/find-location.htm 

5. Once we receive your return, we will be in contact to process your request.

6. The fee of $15USD will be deducted from your refund or store credit when your return parcel has been processed by our team.


 

Have you received my return yet?

If you have sent your return with a tracked service, please check your tracking number before getting in touch with us.

Once we have received your return, please allow 2-3 working days for us to process your return request.

DOMESTIC RETURNS

Depending on the courier service used to return your item(s), it can take up to 7 working days (excluding weekends & public holidays) to be delivered to us and processed by our returns team.

We'll notify you by email once the return has been processed for either an exchange or a refund.

INTERNATIONAL RETURNS

Depending on the courier service used to return your item(s), it can take up to 7 - 21 working days (excluding weekends & public holidays) to be delivered to us and processed by our returns team.

We'll notify you by email once the return has been processed for either an exchange or a refund.

*SALE INFORMATION

What is a sale item?

Items that are automatically discounted on our website.

Items that are not full priced.

Can I used discount code on sale items?

Discount codes cannot be applied to items that are automatically discounted

Can I return sale items for an exchange, refund or store credit?

All sale items are subject to your returns policy. This means sale items can only be exchanged for another item of similar value or a store credit issued (unless it falls under the Australian Consumer Law (Vic).

I just made a purchase and now the item I purchased is on sale - can you price match?

Unfortunately we are unable to amend any orders already confirmed and this includes price matching items that were purchased for full priced but are not on sale.

 

 

Can't find the answer you were looking for? Drop us a message

Please allow up to 2-3 Business Days for our team to get back to you (excluding weekends & Public Holidays VIC)

Thank you for your patience during this time

Please note that orders cannot be amended

Click here to get in touch with someone from our team

STILL HAVE QUESTIONS?