Refund & Exchange Portal

Thank you for your request! Please allow 3-4 days from date of delivery to our PO BOX for our team to process your return. You will be notified by email.

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Order Refund/Exchange Policy Products Review

You will need to source your own courier to return your items. Please ensure that all items are returned in original condition & packaging. All items can be returned for an exchange within 30 days from delivery date. Don’t forget to keep a copy of your return tracking number. Please note ECHT are not liable for returns lost in transit.

SALE ITEMS- All items that were purchased during a sale or from our outlet can only be returned for a store credit or an exchange in sizes/colour. FINAL SALE cannot be returned.

REFUNDS- All items that were purchased at full price can be returned for a refund within 14 days of delivery. Excludes full priced items with automatic discounts.

EXCHANGE- All items can be returned for an exchange in sizes and colour within 30 days of delivery. If the requested size/colour is out of stock, a store credit will automatically be sent to your email. More information:https://echt.com.au/pages/returnsandexchanges

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*All requests are subject to the returns policy

Please note that your requested exchange item is a request only and does not hold stock. Our team will reach out to you upon receival of your return for any stock issues.

Final Sale Sale

Refunded Item

Not Eligible for Refund/Exchange

No refund/exchange for Final Sale Product ${{ item.productPrice }} {{ currencyCode }}

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Size to exchange

Reason for Refund

Reason for Exchange

Note to ECHT ( Please note any special requirements, such as different colour, etc)

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What are the next steps?

Once you submit this form, please purchase a return label:

Australian Customers :
https://return.auspost.com.au/ECHT_APPAREL_pty_ltd

International Customers:
Please email our team at: support@echt.com.au to request an invoice to purchase a Return Label.

Please include your return form or a handwritten note so we know it's you!

Also, please make sure you keep your tracking number handy.

Please address your return to:

ECHT APPAREL PTY LTD
PO BOX 2118
SPOTSWOOD VIC 3015
AUSTRALIA

You will be contacted by our team via email once we have received and processed your returned parcel.

Reset

Thank you for visiting ECHT. Our exchange portal is currently under maintenance. We apologise for the inconvenience and kindly request that you retry at a later time. If the problem persists, please contact us at https://echtapparel.freshdesk.com/support/tickets/new and our customer service team will be happy to assist you. Thank you for your patience and understanding.

For AU customers, you can purchase the return label from
https://return.auspost.com.au/ECHT_APPAREL; or buy one from your local post office.

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Refund & Exchange Portal

Thank you for your request! Please allow 3-4 days from date of delivery to our PO BOX for our team to process your return. You will be notified by email.

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*All requests are subject to the returns policy

Please note that your requested exchange item is a request only and does not hold stock. Our team will reach out to you upon receival of your return for any stock issues.

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Refund & Exchange Portal

Thank you for your request! Please allow 3-4 days from date of delivery to our PO BOX for our team to process your return. You will be notified by email.

Find an order

Order {{orderNumber}} found

Select product(s) to proceed

*All requests are subject to the returns policy Please note that your requested exchange item is a request only and does not hold stock. Our team will reach out to you upon receival of your return for any stock issues.

{{ item.productTitle }}

Review Request

{{ finalItem.finalTitle }}

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*All requests are subject to the returns policy

Please note that your requested exchange item is a request only and does not hold stock. Our team will reach out to you upon receival of your return for any stock issues.