SHIPPING INFORMATION

IMPORTANT UPDATES

Australia Post

Australia Post is fully functional and is still delivering within Australia and internationally.

For the latest updates on delivery times please visit  https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-domestic-updates

DHL Express

For all orders outside of Australia, DHL Express remains unaffected. Please note DHL Express cannot deliver to a PO Box address

To track the status of your parcel ,have your tracking number ready and click here

Customs charges ARE included in this service.

Incorrect addresses and service disruptions: While we will do all we can to ensure your order is delivered on time and to the right address, ECHT cannot be held responsible for conditions beyond our control such as severe weather, service interruptions and including incorrect addresses provided at checkout.

Authority To Leave/Signature Release: This gives the delivery driver the authority to leave your package on the property if or when nobody is there to receive it. This means a signature is not required upon delivery. Once delivery is completed, any lost or stolen items will be the responsibility of the customer. ECHT is not responsible for any parcels that are lost or stolen unless during transit. We advise you to select "Signature Required" if there is nowhere safe to leave a parcel.